At Genesis Casino, we believe gaming should always be fun and entertaining – never a source of stress or harm. We are fully committed to promoting safe, responsible play and hold a UK Gambling Commission licence (account 45235), which requires us to offer strong player protection tools and clear information.
This page explains the responsible gaming features available to you, how to use them, and where to get extra help if needed. Your wellbeing comes first.
Our Responsible Gaming Principles
- We only allow players aged 18+ (strict age verification on registration and ongoing checks)
- We provide easy-to-use tools to help you manage your play
- We train our staff to recognise signs of problem gambling and respond appropriately
- We partner with organisations like GambleAware, GamCare, and BeGambleAware
- We support GamStop – the UK national self-exclusion scheme
Tools to Help You Stay in Control
You can activate these features anytime in your account under the Responsible Gaming or Player Protection section.
- Deposit Limits Set daily, weekly, or monthly deposit limits. Once set, you cannot exceed them (even if you try).
- How to set: Account → Responsible Gaming → Deposit Limits
- Increase takes 24 hours (cooling-off period); decrease is instant
- Loss Limits Cap the maximum amount you can lose over a chosen period.
- Session / Time Limits Set how long you can stay logged in per session (e.g., 1 hour, 2 hours). The system logs you out automatically when time is up.
- Reality Checks Pop-up reminders every 30, 60, or 90 minutes showing:
- Time played
- Amount deposited
- Amount won/lost You can continue or log out.
- Cooling-Off Period Temporarily block access to your account for 24 hours, 7 days, or any period you choose (up to 6 weeks).
- Self-Exclusion
- Short-term: Block access for 6 months or more
- Via GamStop: Nationwide self-exclusion across all licensed UK operators (minimum 6 months, up to 5 years or permanent) Register at gamstop.co.uk – it covers Genesis Casino automatically
- Timeout Quick break options: 1 day, 1 week, 1 month
How to Access These Tools
- Log in to your Genesis Casino account
- Click your profile icon → Responsible Gaming
- Choose the tool you want and follow the simple steps
- Confirm – most changes are instant (increases to limits have a 24-hour delay for safety)
You can also request these via live chat or email support@genesiscasino.com.
Signs That Gambling Might Be Becoming a Problem
If you recognise any of these in yourself or someone close, it’s good to take action early:
- Spending more time or money than planned
- Chasing losses
- Gambling to escape stress or problems
- Lying about gambling or hiding it
- Neglecting work, family, or hobbies
- Borrowing money or selling items to gamble
Where to Get Help & Support
Free, confidential help is available 24/7:
- BeGambleAware.org – Main UK resource Helpline: 0808 8020 133 (free from UK mobiles & landlines) Live chat & webchat on the site
- GamCare – Expert counselling & support Helpline: 0808 8020 133 Online counselling, forums, self-help tools
- GamStop – National self-exclusion register gamstop.co.uk
- National Gambling Helpline – Same number: 0808 8020 133
- GambleAware information & chat: gambleaware.org
If you’re worried about someone else, these organisations can also advise you on how to help.
Our Commitment to You
We regularly review player activity and may contact you if we see patterns that suggest risky behaviour (e.g., rapid large deposits or long sessions). We may suggest using our tools or taking a break – this is done to protect you.
We will never encourage you to increase limits or continue playing if we believe it’s not in your best interest.
If you ever feel gaming is no longer enjoyable, please use one of our tools or reach out for support immediately. You are not alone, and help is always available.
Play responsibly. 18+. If gambling is affecting your life, seek help.
GambleAware.org | BeGambleAware.org | GamCare.org.uk | GamStop.co.uk