These Terms and Conditions (“Terms”) govern your use of the Genesis Casino website (genesiscasino.com/en-gb), mobile site, games, bonuses, and all related services (“Services”). By registering an account, making a deposit, or placing any bet, you agree to be bound by these Terms.
Genesis Global Limited (company registration C 55663, Malta) operates Genesis Casino under UK Gambling Commission licence number 45235. We are subject to UK gambling laws and regulations.
If you do not agree with any part of these Terms, do not register or use the Services.
1. General Information
1.1 These Terms form a legally binding agreement between you and Genesis Global Limited. 1.2 You must be at least 18 years old (or the legal age in your jurisdiction, whichever is higher) to use the Services. We carry out strict age verification. 1.3 The Services are intended only for residents of the United Kingdom where online gambling is permitted. 1.4 We may refuse service, close accounts, or withhold winnings if you breach these Terms, provide false information, or attempt fraud.
2. Your Account
2.1 Only one account per person, household, IP address, email, phone, payment method, or device is allowed. Multiple accounts will be closed and winnings forfeited. 2.2 You must keep your account details (username, password) confidential. You are responsible for all activity on your account. 2.3 Provide accurate, up-to-date information during registration and update it if it changes. 2.4 We may suspend or close your account for verification, suspected fraud, responsible gaming concerns, or regulatory reasons. 2.5 Dormant accounts (no login for 12+ months) may be closed after notice; any balance under £5 may be forfeited, balances over £5 returned (minus fees).
3. Deposits & Withdrawals
3.1 Minimum deposit: £10 (unless stated otherwise). 3.2 Deposits are made via approved methods (Visa/Mastercard, PayPal, Skrill, Neteller, Trustly, Boku, etc.). 3.3 You must use payment methods registered in your own name. Third-party payments are prohibited. 3.4 Withdrawals:
- Processed to the same method used for deposit (where possible)
- Minimum withdrawal usually £10
- Maximum per transaction usually £5,000 (higher limits may apply after verification)
- E-wallets: up to 24 hours
- Cards/bank transfer: 1–5 business days 3.5 First withdrawal requires full KYC verification (ID, proof of address, payment method proof). 3.6 We may charge fees for certain withdrawals (e.g., bank transfers) – see Cashier for details. 3.7 You cannot withdraw bonus funds until wagering requirements are met.
4. Bonuses & Promotions
4.1 Bonuses are subject to specific terms displayed on the promotion page or in your account. 4.2 Welcome offer example: 100% up to £100 + 300 free spins
- Min deposit £10
- Wagering: 40× (bonus + deposit)
- Max bet while wagering: £5 per spin/round
- Free spins winnings cap: usually £100
- Expiry: 14 days (bonus), daily for spins
- Some payment methods (e.g., Skrill/Neteller) may be excluded 4.3 Abuse of bonuses (e.g., low-risk betting patterns, bonus hunting across accounts) may result in bonus removal and winnings forfeiture. 4.4 We may withdraw or amend promotions at any time.
5. Gameplay & Wagering
5.1 All games use certified Random Number Generators (RNG). RTP and game rules are displayed in each game. 5.2 You are responsible for understanding game rules before playing. 5.3 We are not liable for connection issues, technical faults, or errors that affect gameplay (we may void bets or return stakes in such cases). 5.4 Collusion, cheating, exploitation of software bugs, or use of bots/macros is strictly prohibited – accounts will be closed and winnings confiscated.
6. Responsible Gaming
6.1 We provide tools to help you play responsibly: deposit/loss/time limits, reality checks, cooling-off periods, self-exclusion (including GamStop integration). 6.2 Full details are in our Responsible Gaming section (link in footer). 6.3 We may restrict your account or contact you if we believe your play is becoming harmful.
7. Intellectual Property & Content
7.1 All content, software, logos, games, and trademarks on the site belong to us or our licensors. 7.2 You may not copy, reproduce, modify, distribute, or commercially exploit any part of the Services without permission.
8. Limitation of Liability
8.1 We provide the Services “as is” without warranties of any kind. 8.2 We are not liable for any indirect, consequential, or special losses (e.g., loss of profits, data, enjoyment). 8.3 Our total liability to you shall not exceed the amount you have deposited in the last 12 months or £5,000 (whichever is lower). 8.4 Nothing in these Terms excludes liability for death, personal injury caused by negligence, or fraud.
9. Termination & Account Closure
9.1 You may close your account anytime via Responsible Gaming tools or by contacting support. 9.2 We may suspend or terminate your account for breach of these Terms, illegal activity, or regulatory requirements. 9.3 On closure, any remaining balance will be paid out (after deductions for pending bets, fees, or bonuses).
10. Complaints & Disputes
10.1 If you have a complaint, contact support first (live chat or email). 10.2 If unresolved within 8 weeks, you can escalate to our Alternative Dispute Resolution provider (IBAS – ibas-uk.com) or the UKGC. 10.3 These Terms are governed by the laws of England and Wales. Disputes shall be subject to the exclusive jurisdiction of English courts.
11. Changes to Terms
We may update these Terms from time to time. Material changes will be notified via email or site notice. Continued use after changes constitutes acceptance.
12. Contact Us
Questions about these Terms? Email: support@genesiscasino.com Live chat: 24/7 on the website
Play responsibly. 18+. If gambling is affecting your life, seek help at BeGambleAware.org or call 0808 8020 133.
Thank you for playing at Genesis Casino UK. We hope you enjoy your experience while staying safe and in control.